Shipping Policy

How we ship

Kitch Clever operates on a dropshipping model. This means your order is shipped directly to you from our supplier or fulfillment partner, rather than from our own warehouse. This lets us offer a wider range of products at better prices, but it also means shipping can take a little longer than you'd see from a traditional retailer.

Order processing time

Orders are processed within 1–3 business days, Monday through Friday (excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

You'll receive a confirmation email when your order is placed, and a second email with tracking information as soon as your order ships.

Estimated shipping times

Because items ship directly from our suppliers — some of which are located overseas — shipping typically takes 7–20 business days after processing, depending on the product's origin and your location.

Orders shipping from a domestic supplier tend to arrive at the faster end of that range, while orders shipping from an international supplier may take the full 7–20 business days.

• •Processing: 1–3 business days after your order is placed.
• •Shipping: 7–20 business days after processing, depending on origin.
• •Total time from order to delivery: typically 8–23 business days.

Tracking your order

As soon as your order ships, we email you a tracking number. Tracking may take 24–48 hours to show movement after you first receive it, as the carrier updates their system.

You can also track your order anytime on our Track Order page.

Possible delays

While we work hard to meet these estimates, delays can happen. Orders may take longer than expected due to customs clearance (especially for international shipments), high demand or peak shopping seasons, carrier disruptions, or weather events.

We're not liable for delays outside our control, but if your order is taking longer than the estimated window, reach out to us and we'll help track it down.

Customs, duties, and taxes

For international orders, your package may be subject to customs fees, import duties, and taxes set by your destination country. These charges are the recipient's responsibility and are not included in your order total. We can't predict or control these charges, and we can't mark packages as gifts to avoid them.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for packages sent to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address issue, we'll re-ship it after confirming the correct address and collecting any additional shipping cost.

Lost or undelivered packages

If your tracking shows delivered but you can't find your package, wait 48 hours and check with neighbors and building management. If it's still missing, contact us through our Contact page and we'll open an investigation with the carrier. Because we use a dropshipping model, investigations with our suppliers can take additional time — we appreciate your patience.